1. What do you think must be done to prevent failure of the implementation of this system?
Failures are meant to be happened in reality, and if failure could be the will then it would happened, but getting fail, Isn’t mean the it’s a big lost, it also gives a lesson to us, we could be learn and experience what would be the feeling of being failure in some areas of our lives, why because we have our ups and downs, but only we could help ourselves by thinking ,planning, and implementing a discipline to ourselves. As an individual we are supposed to do such things that we could make ourselves satisfied, In some case failure are has a reason why we fail, because? , maybe, we plan to fail or we fail to plan, and it’s not only the reasons there are some. But only few people are really had a passion to had a successful project, that they didn’t want to fail, A project manager, or a Head of is a person which is assigned to do a task which they will be assigning on specific tasks or a certain tasks. But that is not they will do all along. A project manager, Head or a team leader must act as well to be able for them to achieve a given goal. Many of the individual who are assigned to lead like the president or as a team leader , project manager and a team leader only acts as if they are the boss and not as a leader. A leader must be someone who is willing to help whenever the team needs them to be. A willing person who wants to do the tasks by himself and not just because his or her member told him to do so. Yes a leader or head of the team is assigned to point out who will be doing the things with their own specialties. If there is a leader, a president, team leader and a project manager there should also be members who will complete the team they will be the person which will be doing or assigned on specific tasks. The members of the team for example is compose of a web developer and a system analyst which has their own specific specialties this is an example of a team which is a team whom is working for a web site or a site for a specific company. One another example of a team is a team on a basketball it is compose of a 12 members which would be competing to another teams. There is one captain ball which will lead the members. And to secure that all of the members should really oriented of what they doing in a certain time. Just like in the stated example a project team must have all of these factors in order for them to be synchronized and to be able to know what the things each must do are. In this matter a work may be lessen in a way that the span of their work will be lesser and would result to a success of the given work. Project management has always been one important factor on doing a specific project. In that way we can manage all of the things which must not and must have done to achieve a success of a project given. One way or another would make a work easier than the usual because there are steps or procedures to be followed. On the situation given a large development hospital developed an Electronic Medical record System which did not work for six weeks. The project was investigated and which result to not following the project management. What does the project management does? Project management is the application or the practice of your knowledge, skills and techniques to achieve the appropriate project requirement. Managing a project typically includes the following but not limited to identifying the requirements, addressing the various needs, concerns, and expectation of the stakeholder in planning and executing the project, setting up, maintaining, and carrying out communication among the stake holders that are active and effective. These are just some of the example of managing a typical project. It is a process which includes initiating, planning, executing, monitoring and controlling and closing. First thing to do is to initiate the things or requirements which will be needed for the project. It is a process which will be done to start a given project. Second is planning, if a project is given on a team or any person that person must plan on what will be the process or the steps they must do to accomplish the task. Scope of a project is one of the important things to be considered this is a phase which the project team will know what will be the basic information of the project given to them. Time is also part of a planning this is where a person or the clients makes a specific deadline for the project to end. For example, a client wants a web site which will be a site for online information of all the things they are selling. A range of 2 months is given to a project team. The project team must finish or accomplish on the site before or on that date if the project team did not finished in that range then the project given to them is a failure. A budget for the project given must also be considered in a way that this will be the total breakdown of all the expenses of the things which a project team will know on how much are the expenses on the project. The expenses matter on how much will the clients will pay for the project team or this would result to their individual salaries. Trust is also one of the requirements for a successful project. If you do not trust each other then there is a big possibility that you and your co members may fail. It is not just you plan on the things which will be needed to achieve failure. The project team must also execute the things or steps that you have planned. Planning without execution is also a failure. With just planning on those things we were not able to provide the requirements. For example, an assignment and projects are given to the students because it is now Christmas break. Those assignments and projects must have been done earlier because you will be going out of town. You planned to do it this week and then suddenly tardiness was all over you. The next week you went out of town not thinking of the things to do. And when you went back there is no time for you now to make on all the assignments. When the Christmas vacation was over and it is now time for the assignments and project to be pass. You do not have anything to be passed. In this example it is stated that when you plan something you must do it immediately and do not wait for the deadline to arrive. Planning without actions will always fail. If you just plan and did not do anything then it is still you lost because you are the one responsible for all you are doing. Third, monitoring unto the things that you have planned and executed. In most cases this happens during the interview you should give attention to the applicant behavior interview choose applicant who are polite in answering questions and those who are confident in answering questions. The next question is ? Is she slow to pick up skills and finish tasks or too quick to suggest new projects and processes ?” this refers to employees who are good in suggesting projects, who are very full ideas but when it is time that you are already going to start working on the project he or she is being very unproductive already. As a Project manager you don’t want this to happen. If the answer to those questions are yes then I would say that you need take some damage control actions, or you think there are just some things that may be preventing your member from being productive and effective monitor that member put him in this so called six month action plan, to correct he’s deficiencies, he you see no improvement at all dismissed the employee in that case its never too late to look for another hire. But to really avoid hiring the wrong team member in the first place, you should make sure that the person you are trying to get involved in the team has the knowledge of what he is doing. A manager who does not ensure that the person is he is trying to hire has enough knowledge on the job his trying to get into and most of all if he does not have a good critical thinking, You as project manager will surely have a high risk of picking manager who is not capable of surviving project that is already very complex and even the most fundamental challenges. In hiring new members you should define directly your expectations to the one you are interviewing you should define what outcomes you want to find when he or she is already working in that position and lastly. You should define also that he or she must have a positive behavior as he or she is filling that position, Aside from that you should also investigate on the person previous back ground investigate about that person project achievement and also if the person have history in being kicked out on his job. So if those matter must go on of course as a person we need to have a solutions, or lets just we say we need a discipline, to know what is our still missing or what part of ours should be change or improved, so if that is the case then we need really to have a plan, for us to have a very successful tasks that would make us proud. there are some process to be followed: the processes needed to ensure the project includes all the works required and only the work required to complete the project successfully. It consist of initiation, scope planning, scope definition, scope verification and scope change control. This area defines the needed works to use on the completion of the project. Project Time Management is entirely different area. This describes the processes require to ensure timely completion of the project. It consist of activity definition, activity sequencing, activity duration estimating, schedule development and schedule control. Moving on the area of Project Cost Management, this describes the processes required to ensure that the project is taken within the approved budget. It consists of resource planning, cost estimating, cost budgeting and cost control. The area of Project Quality Management describes the processes required to ensure that the project will satisfy the needs which it was undertaken. It consists of quality planning, quality assurance and quality control. Now you might be wondering why I’m trying so hard to list down these major areas and process. It’s because these things I have mentioned will help the prevention of the system’s failure and because this has been based to a lot of projects that have successfully finished. I have just further explained some of the areas included in the Project Management Knowledge Areas because it can be seen in the PMBOK guide. And there are a lot of guides that be followed, that if we follow then we will have a very successful project, yes as Ive mentioned as a project manager we have to discipline ourselves, then all the tasks would follow, so what do I think must be done to prevent failure on this project? My answer is what’s in the above. for me I have mentioned the process needed for the project to succeed, the only thing needed is for the team to thoroughly manage and execute this processes that will ensure the project’s success. These processes are essentially needed for meeting the desires of the end clients. Furthermore, this will allow the team not to plan for failure but for success.
2. As a project manager, how would you handle this type of project scenario?
As a project manager we have to be really responsible in what tasks has been given because we give a privillage to lead that certain team because we have the capability or the ability to lead as they see, in we are chosen because of what we are did in some tasks maybe the see that we are really make the best, and we are the model of that particular team so we need to guide them what is right just to have successful output, and that scenario would encounter for sure there are some things need to improve, because we could not encounter that if we have really did whats the right and what the best for, of if we plant a healthy seed it will be grown beautifully, and we have to pick a results, maybe positive or negative, well as a person we already know that we fail in that certain tasks because maybe we didn’t follow what is right way, so even if we didn’t see or know the result in ourselves we already know, so in that case we should think twice before we proceed, yes in decision making, that is the hard part for us to do, because sometimes we comprised our tasks the reason why we hardly make a decision in some areas in our lives, we are afraid of risking something, that we didn’t know that is the thing or the solution of making our certain tasks to be done successfully and we have attitude to be applied to be a optimistic project manager. A project manager acts a crucial part within a project team. There are many things that are needed to be considered before one can be called as a project manager. The role of a project manager is bind with burdens. The failure and success of the project will be in your hands depending on how you manage the team. Project manager carries a significant role. In fact, it is the most challenging role He is not just an ordinary person on the team, he takes over the team. He thinks through about all the certain things that must be done for the good of the team and the project’s progress. Positioning myself as the project manager of the project scenario, I would contemplate over the things that should be than. But before I continue to mumble the deeds that I would do to handle the project scenario, allow me to walk you through the nature of being a project manager. A project manager leads the team that is responsible for achieving the project objectives by the assignation of the performing organization. He needs to be knowledgeable enough with project management. An effective project manager requires a balance of ethical, interpersonal, and conceptual skills that help them analyze situations and interact appropriately as stated in the PMBOK Guide. The role of a project manager requires more than just knowledge. He needs to have good skills, and talking about skills, it does not just simply focuses on what is already there, it is more of challenging yourself. A project manager does not just simply become a project manager without the approval of the higher officials. To be promoted as a project manager you need to have exceptional skills enough for the higher executives to appoint you. Now back to the case scenario, if I were the project manager, I will definitely consider a lot of things before I assign the whole team on working with the project. From what I have learned from our educator, Sir Gamboa, one should follow the PDOC rule which basically stands for Plan, Direct, Organize, and Control. A project manager needs to have a plan, for the team and as well as for the project. The plan would lead the team. He needs to be directive. Giving the right directions to the team members will eventually help them. To become organized when handling things is good for a project manager. A team with organized management will let things go smoothly. Though it may not ease the difficulty of a project, it would somehow assist the team. And lastly, a project manager have control over things going on. He has the right to demand to his team members what should be done. Leaving the rules, with the given case scenario, first thing to be done would be evaluating the members of the team. Assessing what they have to become part of the team will be looked further. It is vital for a team to be composed of individuals who have unique skills. It is the most effective project team. Depending on the scope and limitation of a given project, it is important to have the right people within a team. That way, the plan will not just go smoothly but it would give satisfying results. After evaluating the team, communicating with them from the start of the project until the end is recommendable. It is good to have frequent discussions and become updated of each of the members’ progress with their parts for the project. It will synchronize things which is good for the team. The instance that had happened as mentioned in the scenario where the hospital had signed a contract without getting legal advice basically depicts the ignorance of the client. If proper project management was considered then it would have saved the millions of pesos spend in implementing the system. As a project manager, I should consider the budget of the project. It is comprise of a scope, money, and time. The given scope to the team should be contemplated. They need to anticipate the possible occurrence of unforeseen events. A project should be stated with a scope, money, and time. With this three, the team would need to balance it out in order for the project to become successful. One entity would greatly affect the other. If the deliverables of a project are not reached within the duration of the project, it will let the project go to failure. From what had happened in the scenario, I need to manage effectively my team. I need to appropriately negotiate or interact with the client to settle things. A project manager needs to listen to the other side of the project to straighten things out. Through negotiation, it will help overcome number of phases without troubling with a phase. The scenario shows that negotiation is absent between the IT service team and the management of the hospital which eventually mislead the IT service team. Another thing is the problem with the budgeting of the project. If I were the project manager, looking first and mulling over carefully with the things such as the budget cost of the project and the schedule which is part of the soul of the project. If the project budget is not closely pondered, it will be misused and wasted. While in the process of developing the project, hurdles might really come in our way, but as a project manager, I need to focus on solving it effectively. Overcoming obstacles when it comes to dealing with a project, a project manager needs to have an open-mind. A project manager needs to have a flexible knowledge with the project management. I need to become versatile. There is a need for a project manager to not just focus solely on what happens, he should consider things in a wider perspective. Since things had already happened with the project, I believe the failing project can still be fixed with going back and making a more effective plan this time. Firstly, reviewing the documents that were needed for the project. The deliverables that were made should be proofread and reviewing it might help the team in finding out what have been followed and not that may have made the project go to failure. Meeting the deliverables, of course, would mean termination of the project. But if the team fails to meet those, then they get unsuccessful results. Second that should be considered is reconsidering the schedule and cost which becomes the main reason of the project’s failure. From what had already happened, with the time that had lost and the money that had been spent, the team now needs to make a new outline. The team would need to recalculate everything. There is a need for renewing everything and that way is the best way possible for making things right. Instead of contemplating what had already happened, the mind-set of the team especially the project manager should now only focus on what needs to be done and fixed. The project had already step into failure but that does not mean that they cannot go back up. They would need to have another plan or alternative plans – the most effective one, given the time left. Of course formulating another plan would not be as easy as counting one-two-three. The team or should I say the project manager needs to clear up his mind and formulate the best plan possible. This way, turning back would not become an option. Proofreading the documents is not just the only task that the team needs, there is also a need for assessment of the individuals within the team. There are a lot to learn and each members should have the uniqueness to play with the team. Individuals that have different skills within a group is considered as an ideal project team. Then after evaluating the team, they just need to know what went wrong from going back into the deliverables. This might turn out to be effective. Looking out for the possible cause of current failure might give the team a hint and would make them formulate a solution. Checking what the aim of the project is would also be considered as a solution. The one that the team had committed from the beginning to the project should be evaluated. The team might be able to formulate solutions from that. After doing those things, if ever the team were able to find out the causes of the problems, they need to decide whether to continue what they had started or not. It is important that the team discuss the issue within the team before coming up into a decision. If they decide to continue the task, then they should know how to value their remaining time and budget. They need to know how to prioritize things. After settling things, we do not just of course focus our attention solely into the documents and personnel involved in the scenario. The available resources such as equipment used or unused should also be consider. The software configuration that are needed for the implementation of the system should be checked thoroughly to avoid making things more complicated as it is. Playing as a project manager in a failing project would have been a devastation to himself. But failure is another way of learning. It keeps the group motivated to making their way out of the failure. But it does not mean that the project needs to fail all the time. I am saying that without experiencing failure, it is the same as not trying anything new as what a famous scientist said. And back to the scenario, before I even forget, consultations to experts should also be considered. There are a lot of things that are needed to be learned. Asking for guidance from an expert would not hurt the business. It will help the team to provide a more satisfying performance to the client. If an expert is hired, then it can help the team as well as the project manager learn to gather their thoughts and make their way to success. And lastly, from what had happened, review of the lessons that have been learned should be pondered. There is a need for a team to meet up and discuss. Exchanging of ideas of a particular task would help not just the team but for the project to move and improve. While pointing out what is lacking that blocks the way of the team to achieve the objectives of the project, then turning the table back would be easy. Reviewing lessons learned would help the team to avoid the same thing happening next time again. The main thing about the scenario is that it makes you realize that a project would eventually fail when even a basic project management is not engaged to the development of the project. Starting a fresh and new plan would definitely give new lease on a project. If ever plan had been formulated, the team responsible to the project needs to work out the plan and make sure to incorporate the lessons that have been learned from the past experiences in handling a project. And before a team continues working on a project, make sure that the right people are involved at the beginning of the project. I have always been repeating this above though but in any way, it will really be a great help to reaching successfulness of the project if ever the team working on the project are the right individuals with the right skills. There are a lot of realization that comes from the case and the bottom line that I was able to think is that no matter how large the number of money involved, if the project is given to the wrong management, it will eventually be wasted and will be spent unworthily and putting blame to someone is not the right thing to do.
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Martes, Pebrero 10, 2015
CASE 3
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